Avocado support

Need help? Email support@get-avo.com. We aim to reply within two working days, but it can take up to two weeks.

Tell us what you were doing, what you expected, and what happened, and include your iPhone’s iOS version. Please never send us card numbers or sign-in codes.

Signing in

How do I sign in? Tap Continue with Apple, Continue with Google or Continue with email. The same button signs you up the first time and signs you in after that. With email, enter your address and tap Continue; we email you a 6-digit code to type into the app. There’s no password.

If your account has no name yet, Avocado asks for one. It shows on your account, and you can skip it or change it later.

I signed in and my data isn’t there. You’ve probably signed in a different way from last time, which made a new account. Sign out (Account, then Sign out), then sign in the way you did before. This happens most with Sign in with Apple’s Hide My Email: Apple gives Avocado a private address, which doesn’t match an account you made with your email, so it’s a separate account. Signing in with Apple or Google using the same email address as your email account opens that account.

The code hasn’t arrived. It comes from hello@auth.get-avo.com. Check your spam or junk folder. You can ask for a new code after 45 seconds. Make sure the address you typed is right; you can go back and use a different email.

Why does Avocado ask for Face ID when I open it? Avocado locks itself when it’s opened again, so only you can see your budget. It uses Face ID, Touch ID or your passcode. If your iPhone has no passcode, it opens straight away.

The Apple Pay shortcut

What does it do? Each time you pay with Apple Pay, the shortcut logs the spend in Avocado for you, with the amount, the place and the card. It runs in the background, even with your phone locked.

How do I set it up?

  1. On Home, tap Account (top right), then Apple Pay shortcut.
  2. Add the shortcut. It opens in the Shortcuts app; add it. If you set it up before, delete the old one and its automation first.
  3. Test it. Back in Avocado, tap Test it. The shortcut runs once; if Shortcuts asks, tap Allow. Avocado tells you “It works.” or that it didn’t run.
  4. Switch it on, so it runs when you pay:
    • iOS 27: tap Open the shortcut, tap Edit, then the arrow by When Any Card is tapped, and turn on Automation.
    • iOS 26 and earlier: tap Open Shortcuts. Tap Automation, then +. Choose Transaction, pick your cards and Run Immediately, then choose Avo - Apple Pay.

Turn off any other Wallet automation, such as your bank’s, because your iPhone may run only one for each payment.

How do I know it’s working? Under Account, the Apple Pay shortcut row says when it last ran. “Set up. Waiting for your first Apple Pay payment” means the test worked and no payment has come through yet: check its automation is switched on.

It says “Ran more than once for one tap”. More than one automation ran for the same payment. Turn off the extra automations in Shortcuts.

It says “Update available”. There’s a newer version of the shortcut. Tap the row and follow the steps: delete the old copy and its automation first, then add the new one.

A spend says “No amount”. Some payments reach the shortcut without an amount, for example some transport payments, or when there’s no signal. Avocado keeps the spend so nothing is lost. Tap it, then tap the figure to type the amount.

Why is there a “~” before an amount? It was paid in another currency, and Avocado converted it into yours. The “~” means it’s an estimate, based on mid-market exchange rates; your card’s rate and fees may differ, so your statement has the exact figure. If you type the amount yourself, the “~” goes.

Which card paid? The shortcut records the card’s name as Wallet shows it. You can change which card a spend is linked to from the spend’s card chip.

Does my subscription need to be active? If your subscription ends, the shortcut keeps logging your payments, so they’re there when you come back. You’ll need to subscribe again to open the app.

Logging a spend with Siri

Say “Log a spend in Avocado”. Siri asks how much and where. Siri can mishear a place, so it’s worth checking what it logged. It works with your phone locked.

Using Avocado offline

  • Spends you log offline are saved and sync when you’re back online, including spends logged by the Apple Pay shortcut.
  • An Offline chip appears at the top. Tap it to see when your Home totals are from. They include the spends you’ve logged since.
  • Some things need a connection: creating a tracker or an event, changing a budget, editing a spend’s amount or name, choosing a spend’s card, and deleting your account.

Your subscription

How do I restore my purchase? On the subscription screen, tap Restore (at the top). Use the same Apple Account you bought with. A subscription belongs to the Avocado account that restored it last, so if you have two Avocado accounts, restore on the one you want to use. If it says “No subscription was found for this Apple Account”, check you’re signed in to the App Store with the right Apple Account.

How do I redeem a code? On the subscription screen, tap Redeem code (at the foot), and enter it in Apple’s sheet. You can also redeem it in the App Store app: tap your photo at the top of the screen, then Redeem Gift Card or Code.

How do I cancel? In Settings, tap your name, then Subscriptions, then Avocado, then Cancel Subscription. Cancel at least 24 hours before your trial or period ends to avoid the next charge. Apple handles billing, so we can’t cancel it for you.

How do I get a refund? Apple handles refunds. Ask at reportaproblem.apple.com.

What’s the free week for feedback? In the last three days of your free trial, the Account page may offer you another free week for answering a short feedback form. Send your answers, tap Add my free week and confirm in Apple’s sheet, and your first payment comes a week later. It’s one week per account, only during a free trial, and it has nothing to do with rating the app.

A copy of your data

How do I get a copy of my data? On Home, tap Account, then Export your data, and choose what to export:

  • Core information: your spends, cards, trackers, events, settings and feedback, as a .json file.
  • Transactions: a spreadsheet of your spends, as a .csv file.

Each is exported on its own, named with the day you export it, and you choose where to save or send it. You need to be online. The export doesn’t include the history of your changes, your phones’ notification tokens, the records of notifications we’ve sent, or other records we keep to run the service. For those, tap Anything else in the same place, or email support@get-avo.com, and we’ll provide them.

Deleting your account

On Home, tap Account (top right), then Delete account, and confirm. It’s also at the bottom of the subscription screen. You need to be online.

This deletes your account and everything in it: trackers, transactions and events. It can’t be undone.

Deleting your account doesn’t cancel your subscription, because Apple bills it. Cancel it first: the confirmation has a Manage subscription button.

If you use Sign in with Apple, Apple’s sign-in sheet appears when you delete, so Avocado can disconnect itself from your Apple Account. If it can’t (for example, your iPhone is signed in to a different Apple Account), Avocado says “Couldn’t disconnect Sign in with Apple” and offers Delete anyway. Afterwards, stop using Sign in with Apple for Avocado in your Apple Account settings.

Notifications

What do spend notifications do? Each time the Apple Pay shortcut logs a spend, your iPhone shows its amount and the place, for example “£3.30 at Pret”. A spend that arrived without an amount says “A spend at Pret needs its amount”. Tap a notification to open the spend. Spends you log by hand or with Siri don’t send one.

How do I turn them on or off? On Home, tap Account, then Notifications, and the New spends switch. The first time you turn it on, your iPhone asks whether Avocado can send notifications. If you said no, the Notifications row says “Off in iPhone Settings”; tap it to open Settings and allow them there.

I paid several times while my phone was offline, and only one notification came. Apple delivers only the latest notification to a phone that was offline. Every spend is still logged.

Will someone else see my spends after I sign out? No. Signing out stops notifications to that iPhone for your account and clears Avocado’s notifications from Notification Centre. One gap is known: a notification already on its way as you sign out can still arrive.

What’s Keep in touch? After your subscription ends, Avocado keeps logging your Apple Pay spends. If you say yes to Keep in touch, it tells you about them, at most once a week, and may send you offers to come back. It’s off unless you say yes: Avocado asks when it sees your subscription is set to end, and “No thanks” is always there. To turn it off, tap Account, then Notifications. It only ever comes as a notification, never by email.

Hiding amounts on your Lock Screen

Avocado shows your events as Live Activities. To hide amounts on your Lock Screen until you unlock, go to Settings, then Face ID & Passcode (or Touch ID & Passcode), and under Allow Access When Locked turn off Live Activities. Avocado’s Lock Screen and Home Screen widgets hide their amounts on a locked iPhone when Lock Screen Widgets are turned off there too.

Privacy and terms

Privacy policy · Terms of use

Avocado is made by Ramped Development LTD, trading as Chute5, a company registered in England and Wales with company number 14120015. Registered office: Office 1, 2A Curzon Road, Ealing, London, W5 1NF, United Kingdom.